Privacy Policy for Imperium Movers (South Africa)

Effective Date: June 7, 2025

Imperium Movers ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy outlines how we collect, process, use, disclose, and protect your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA"), of South Africa.

By using our website, services, or otherwise providing us with your personal information, you consent to the processing of your personal information as described in this Privacy Policy.

1. Who We Are

Imperium Movers is a moving and logistics company operating in South Africa. Our website address is www.imperiumlifestyle.co.za.

2. The Information We Collect

We may collect and process various types of personal information from you, including but not limited to:

Identity Data: Name, surname, company name (if applicable).
Contact Data: Email address, physical address (for moving services), telephone number.
Service Data: Details about your moving requirements, items to be moved, dates, and any other information relevant to providing our services.
Technical Data: IP address, browser type and version, operating system, device type, website usage data (e.g., pages visited, time spent on pages), and other diagnostic data. This is typically collected through cookies and similar tracking technologies.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Special Personal Information: We generally do not collect "special personal information" as defined by POPIA (e.g., information about your race, health, religion, or criminal behaviour). If, for any legitimate reason, we need to process such information, we will obtain your explicit consent or ensure there is another lawful basis for doing so.

3. How We Collect Your Information

We collect personal information through various channels:

Directly from You: When you fill out forms on our website (e.g., quote request forms, contact forms), communicate with us via email or phone, or engage with our services.
Automatically: As you interact with our website, we may collect Technical Data using cookies and similar tracking technologies (see Section 6: Cookies).
From Third Parties: In some instances, we may receive information from third-party service providers (e.g., analytics providers) or publicly available sources

4. How We Use Your Information

We use your personal information for specific, explicitly defined, and legitimate purposes, including:

To Provide Our Services: To process your moving requests, provide accurate quotes, schedule and execute moving services, and communicate with you regarding your move.
To Improve Our Services: To understand your needs, enhance our website functionality, and develop new services.
For Communication: To respond to your inquiries, send you important updates, and provide customer support.
For Marketing: To send you promotional materials, newsletters, and special offers that may be of interest to you, where you have provided your consent or where legally permitted. You can opt-out of marketing communications at any time.
For Internal Operations: For internal record-keeping, auditing, data analysis, and to ensure the security and integrity of our systems.
For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.
For Security: To detect and prevent fraud, money laundering, and other illegal activities, and to protect our rights and property.

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients, subject to appropriate safeguards and only to the extent necessary for the purposes outlined in this Privacy Policy:

Our Employees and Representatives: On a need-to-know basis, subject to strict confidentiality obligations.
Service Providers (Operators): Third-party companies and individuals who assist us in providing our services (e.g., IT support, payment processors, marketing platforms). We have agreements in place with these operators to ensure they comply with POPIA and protect your personal information.
Legal and Regulatory Authorities: Where required by law, court order, or to protect our rights, property, or safety, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We will not sell, share, or rent your personal information to any third party for their independent marketing purposes without your explicit consent.

6. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your Browse experience and collect certain Technical Data. Cookies are small data files stored on your device.

We use the following types of cookies:

Strictly Necessary Cookies: Essential for the website to function correctly (e.g., session cookies for navigation).
Analytical/Performance Cookies: To understand how visitors interact with our website, which helps us improve its performance and user experience (e.g., Google Analytics). These cookies collect aggregated and anonymous data.
Functionality Cookies: To remember your preferences and choices, making your next visit more convenient.
Marketing/Targeting Cookies: Used to deliver relevant advertisements to you based on your interests.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

7. Information Security

We are committed to protecting your personal information. We implement reasonable technical and organisational security measures to safeguard your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

Physical Security: Protecting our premises and hardware.
Computer and Network Security: Firewalls, encryption, and secure network configurations.
Access Control: Restricting access to personal information to authorised personnel on a need-to-know basis.
Secure Communications: Encrypting data in transit where appropriate.
Data Minimisation: Collecting only the personal information necessary for the stated purpose.
Regular Reviews: Continuously reviewing and updating our security controls and processes.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your personal information.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Once your information is no longer required, we will securely destroy it in a manner that prevents its reconstruction.

9. Your POPIA Rights

As a data subject, you have the following rights under POPIA:

Right to Be Informed: You have the right to be informed about the collection and processing of your personal information. This Privacy Policy serves to fulfil this right.
Right of Access: You have the right to request a copy of the personal information we hold about you. To do so, please contact us using the details below. We may require proof of identity before providing you with this information.
Right to Rectification: You have the right to request that we correct or update any inaccurate, incomplete, or outdated personal information we hold about you.
Right to Deletion/Erasure (Right to Be Forgotten): You have the right to request the destruction or deletion of your personal information where there is no longer a lawful basis for its retention.
Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
Right to Restrict Processing: You have the right to request the restriction of processing of your personal information in certain circumstances.
Right to Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been infringed.

10. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected personal information from a child without parental consent, we will take immediate steps to delete that information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Information Officer:

Email: movers@imperiumlifestyle.co.za

We will endeavour to respond to your queries within a reasonable timeframe.